Shipping Information
CombatCritter Shipping Information
At CombatCritter, we are proud to offer FREE shipping on all orders! We want to ensure that you receive your order as quickly and smoothly as possible. Please review the details below for processing times, estimated delivery, and important shipping policies.
📦 Order Processing Times
Once your order is placed, please allow 1-3 business days for processing before it is shipped. An order is considered dispatched when it has been handed off to our shipping carrier and is in transit to your address.
During peak times or holidays, processing may take up to 7 business days.
🚚 Estimated Shipping Times
The estimated delivery time depends on your location and begins once your order has been shipped. Below are our estimated shipping times:
United States: 5-10 business days
International Orders: 7-20 business days (varies by country)
Important Note: Unexpected delays due to customs, high shipping demand, or carrier disruptions may extend delivery times. If you experience any delays, we appreciate your patience and will assist as best we can.
Order Changes & Address Accuracy
It is the customer’s responsibility to provide an accurate and complete shipping address at checkout.
If you notice an address mistake, please email us at support@combatcritter.com within 24 hours.
We will do our best to make changes, but we cannot guarantee updates after this timeframe once the order has begun processing.
If our system detects an issue with your address, we will contact you within 3 business days for verification. If we do not receive a response, we may cancel your order.
⏳ Delayed Delivery
While we do everything we can to get your order to you on time, some things are outside of our control, such as:
✔ Carrier delays due to weather or transport issues
✔ Customs processing (for international orders)
✔ Address verification problems
✔ High shipping volume during peak seasons
We are not responsible for carrier-related delays but will provide updates and assist you if needed. If your order is significantly delayed, please contact us at support@combatcritter.com, and we’ll do our best to help.
🚨 Lost or Stolen Packages
We understand how frustrating a lost or stolen package can be. Once a package has been handed over to the courier, it is no longer in our control.
If your package is lost or stolen:
1️⃣ Contact the shipping carrier first to file a claim.
2️⃣ Email us at support@combatcritter.com with your order details.
3️⃣ We will assist in following up on the claim and may offer a replacement depending on the situation.
Please note: CombatCritter is not responsible for lost or stolen packages, and they do not fall under our refund policy. However, we will do everything we can to help.
📌 Shipping Policy Updates
CombatCritter reserves the right to update or modify this shipping policy at any time. Customers are encouraged to review this policy before making a purchase.
By placing an order with CombatCritter, you agree to the terms outlined in this policy. If you have any questions, feel free to contact us at support@combatcritter.com - we’re always happy to help!